The verbal mastication of all things related to the service industry! Addressing: bad habits of customers, servers and kitchen staff alike; how to avoid dining faux pas; where to find the best of everything (and what to avoid at all costs) in Stratford and area.
Monday, March 21, 2011
lunar effect = lunacy
'Full Moons are traditionally associated with temporal insomnia, insanity (hence the terms lunacy and lunatic) and various "magical phenomena" such as lycanthropy (becoming a werewolf).' ~ excerpt taken from wikipedia
There have been many times during my career as a server that guests are difficult, but sometimes at the end of the evening you have to ask "what the heck happened?" So often when a service goes completely wrong, when your ordinarily reasonable chef yells at every little mishap and the customers are unpleasant to say the least, it turns out to be a full moon. On nights like this there seems no explanation other than the moon. All the hype surrounding this most recent extra-large full moon didn't seem to help either.
It's hard to put your finger on exactly what is different about the guests; they seems distracted, irritable, overly demanding and no matter what you do to give them great service the tip percentage during a full moon drops by almost half. It's during this monthly phenomenon that people suddenly think it is okay to yell across the room at their server, to ask for a discount on their discounted food, to argue with the bartender over a free refill. Even the most sensible people become little werewolves during a full moon: the coffee is too 'hot' - the soup not hot enough. Everything is personal, the server is out to ruin your evening for sure!
Or the food just sucks and you can't really say why. It just does. And it ruins your night...or so you think..Because the moon is making you a lunatic.
ReplyDeleteCould all just be in the mind of the server, and who only recalls such occasions because of the full moon?
ReplyDelete