Sunday, July 31, 2011
customer profile: the power couple
This duo can appear in nearly any age group, but usually falls in the 30-55 range - and they are a dream come true for any server.
They are always impeccably dressed, he often wears a suit that is tailored perfectly (or a shirt that you and I could never pull off) while she floats gracefully in impossibly high heels. There is an air around them of absolute confidence, but you'll notice a distinct lack of pretension.
They are out to dine, not cram a meal in prior to the theatre, they have all the time in the world and intend to enjoy the chef's culinary talents in full. These two don't need any suggestions yet they graciously accept direction from their server. They know more about the wine list than most of the staff and are often generous enough to leave the last half-glass of whatever outrageously expensive wine they decide on - for the service staff to taste.
Conversation at the table is intelligent and inviting, you can't help but wish you were dining with the duo, instead of serving the table. The end of the meal finds the server almost embarrassed by the size of the tip (if the couple received great service of course).
Here in Stratford we wave goodbye and hope to see them again next season... Or look to our own Des & Bryna for a great example of this customer genre.