Thursday, September 29, 2011
my name is not martini
If you've ever served tables in your life you have probably experienced this strange phenomenon. Guests who feel that their wait staff are more servants than service professionals, not even worthy of a hello!
I like to lead off my service with a greeting.
"Hello, how is everyone today?"
"Hello, my name is Chew, how are you enjoying your day so far?"
"Good evening, nice to see you again!"
Most often the response is a pleasant conversational greeting, often followed by brief small talk then leading into a request/offer for a beverage.
However, it seems that some people leave their common courtesy at the door and ignore my pleasantries. They skip the hello altogether and go straight for a demand of service.
Me: with a smile "Hello!"
Guest: sternly "Get me a martini, gin, rocks, olives."
Me: standing agape "I'm doing quite well actually thanks for asking!"
The tone is what makes the difference really, and it is hard to express it properly through text. I could forgive the desperation of someone in need of a stiff drink - perhaps they just saw Grapes of Wrath - but being outright rude for the sake of it is unacceptable.
We, your servers, are not robots and how you treat us makes a difference to the overall enjoyment of your meal. Try a smile, a quick hello, and if you need information/cocktails that urgently, at least try to be considerate while inquiring.
And Thank you!