Tuesday, October 4, 2011

I know the owner!

This is one of my favourite statements that immediately gets my ire up.

This comment always arises when you tell someone that they cannot have/do something.  A perfect example is a fully booked restaurant where someone arrives without a reservation and is told they cannot have a table.  "But I know the owner!  Surely you have room for US!".


Everyone thinks they know the owner, everyone wants to feel special, but the reality is, if the owner of the restaurant is any good at all, the patrons should know them.  This does not mean that you are entitled to any kind of special treatment.

You are not going to get a discount, you will not get a better table, better service or better food.  In fact, as soon as the words leave your mouth you automatically get placed into the irritating, pretentious category of customers and the quality in your service will decline sharply.  After all, your server is not saying 'No' just for fun.  There is a reason, that reason trumps you knowing the owner.

If you truly know the owner, they should know you are coming.  They will have already informed the staff that you deserve extra perks while dining, you don't have to tell us.

Remember, you may know the owner, but so do we.

1 comment: