The verbal mastication of all things related to the service industry! Addressing: bad habits of customers, servers and kitchen staff alike; how to avoid dining faux pas; where to find the best of everything (and what to avoid at all costs) in Stratford and area.
Tuesday, December 20, 2011
the 12 bars of Christmas
Now that I am somewhat recovered from my 2 day hangover and shamed that I participated in such an irritating bar phenomenon I would like to offer you a Christmas carol, it being the week before Christmas and all...
Ahem.
At the first bar of Christmas my server gave to me...
A gin and tonic with lime
At the second bar of Christmas my server gave to me...
Two tequila
And a gin and tonic with lime
At the third bar of Christmas my server gave to me...
Three pints of bud
Two tequila
And a gin and tonic with lime
At the fourth bar of Christmas my server gave to me...
Four heineken
Three pints of bud
Two tequila
And a gin and tonic with lime
At the fifth bar of Christmas my server gave to me...
Five jager bombs
Four heineken
Three pints of bud
Two tequila
And a gin and tonic with lime
At the sixth bar of Christmas my server gave to me...
Six shots of rye
Five jager bombs
Four heineken
Three pints of bud
Two tequila
And a gin and tonic with lime
At the seventh bar of Christmas my server gave to me...
Seven white wine
Six shots
Five jager bombs
Four heineken
Three pints of bud
Two tequila
And a gin and tonic with lime
At the eight bar of Christmas my server cut me off...
No more to drink
I'm falling down
Maybe I should go
Five jager bombs!!!!
Just one more drink
I'm not driving home
I'll tip you lots!
One last gin and tonic with lime!
Thank you to those who sang along! Now, I did not successfully complete my twelve bars, though to be fair there are no longer twelve bars within walking distance in the downtown core.
At my count there are 10: Dominion House, Foster's, Pour House, Parlour, DTS, Bentley's, Boar's Head, Molly Blooms, Backstage and Cadance. And that is the order I attempted to hop in.
I feel that my hangover of monstrous proportions was karma giving me a nudge, reminding me how much we bartenders hate to serve the droves of "12 bars" groups frolicking around the city at this time of year. They flux in, demand quick service all at once for a group of 20 people or so, then flux out, often without much 'giving' that is so popular during this holiday season.
Please, if you participate in these events, try to drink responsibly and be kind to your service staff, patience as they say is a virtue...
Next year I will just stay in and sip Christmas cheer at home!
Tuesday, December 6, 2011
how to make a reservation: timing
I have to ask, do you consider your timing when you call for reservations?
Prior to my adventures working in restaurants, this would never have crossed my mind. You think, "gee, I forgot to book a table for date night next weekend, I should call now". And you do.
Simple enough, right? And for the most part it is that simple.
However, if you've ever watched a restaurant manager dash for the phone mid-service, servers and runners darting out of the way, while he/she desperately tries to catch the call before it stops ringing you'd understand my concern.
You see, restaurants have service times, and they have down time in between. Those in between times are the best time to call for reservations as you will encounter a much more focussed individual on the other end of the line. I'm always curious when the phone rings off the hook between 5 and 6pm, but I guess knowing better is something that I take for granted (like so many other things relevant to only restaurant workers).
If you are interested in adjusting your reservation habits, read on:
Lunch in most restaurants (particularly in our theatre world) runs between 11-2, dinner 5-8. These are times when the person recording your reservation request is somewhat distracted, which can result in bookings taken on the wrong days, at the wrong times and under impossibly ridiculous names. During these peak hours you may find that the individual receiving your call seems like they just want to get it over with and get off the phone, they probably do.
You might think, why should I care? The restaurant staff are there to serve me, why should I have to consider their timing? Well, you don't have to, but remember this the next time you see your server on the phone while your dirty plates sit in front of you: they just might be dealing with a special needs reservation.
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