Thursday, May 5, 2011
customer profile: the verbal tipper
I certainly have mixed feelings regarding this type of guest. On some levels it really is refreshing and pleasant to have someone describe to you personally how wonderful you have made their evening instead of counting on the tip for compliment. However, when someone gushes to you, grabbing your hand to shake it and thank you over and over for such an incredible dining experience, beware, there's probably very little money left for you in the billfold.
It's always those who are over-the-top with their warmth and thankfulness that leave no money, I'm not talking 10% here, quite often if someone takes the time to find their server and over-exaggerate the UNBELIEVABLE FANTASTIC MOST INCREDIBLE service, they usually leave 1 or 2% or sometimes nothing at all.
This type of guest feels that their praise replaces the need for a tip. Unfortunately, kind words don't pay my mortgage. You could try swinging by my bank to chat with the manager and see if maybe, this month, they'll take some compliments instead of cold hard cash? I'd appreciate it.