Thursday, May 5, 2011

customer profile: the verbal tipper

I certainly have mixed feelings regarding this type of guest.  On some levels it really is refreshing and pleasant to have someone describe to you personally how wonderful you have made their evening instead of counting on the tip for compliment.  However, when someone gushes to you, grabbing your hand to shake it and thank you over and over for such an incredible dining experience, beware, there's probably very little money left for you in the billfold.

It's always those who are over-the-top with their warmth and thankfulness that leave no money, I'm not talking 10% here, quite often if someone takes the time to find their server and over-exaggerate the UNBELIEVABLE FANTASTIC MOST INCREDIBLE service, they usually leave 1 or 2% or sometimes nothing at all.

This type of guest feels that their praise replaces the need for a tip.  Unfortunately, kind words don't pay my mortgage.  You could try swinging by my bank to chat with the manager and see if maybe, this month, they'll take some compliments instead of cold hard cash?  I'd appreciate it.

1 comment:

  1. Dear Festival Hydo,
    Thank you so much for the wonderful service. I can't tell you how much I appreciate that every time I walk into a dark room I can illuminate it with the flick of a switch. Why last night in particular I had a lovely sit down, pot roast dinner with my family that would not have been possible without current that you flow into my house on a continual basis. Short of a few thunderstorms or accidents (both beyond your control) I would have to admit that you're always on your "A" game.

    So we can just tear up this letter you sent me requesting $100 on the 22nd. Because I know that my verbal gratitude is worth more than money could ever be.

    No? hmm.